We feel extremely grateful for your purchase at our store. If you are unhappy with an item please contact us so we can resolve the issue to your satisfaction. This will ensure we can continuously improve our relationship with our customers. If you love our items we would appreciate if you could please leave us a review on our products page.

All sales are final.
All tweezers have been hand tested by our team to make sure they are fully functional


All items will be shipped out within 24 hours of purchase. Excluding weekends.
We have a flat rate shipping for standard & express post.
We offer free express shipping on all orders over $200 excluding shipping cost.
Tracking number is included for all orders.


We do not do refunds, all sales are final.
We take care in packing your orders, however if goods are damaged upon delivery photos must be providedĀ and sent via email to lashes@jenniferlay.com.au within 48 hours.

Once we’ve received your email and inspected photos you will be approved for a store credit or refund.
Refund will be credited back to the original payment method within 3 business days.