How long will my order take to ship?

Orders made before 3pm are generally dispatched on the same day.
Please allow 1-3 days for orders to arrive depending on your state. Once orders have been processed you will receive an email with the tracking information.


Why hasn’t my order arrived?

Please contact us if your order hasn’t arrived 7 business days from order date.


Will eyelash extensions damage my natural lashes?

At Jennifer Lay Lashes we are professionally trained, using the correct technique for application, we will not damage your lashes.
The procedure is pain free. Depending on sensitivity you may experience a slight sting or sometimes a bit of redness around the eyeball.
Please follow strict after care instructions to avoid infections and/or damage to the natural lashes.


Do I need to have a break from eyelash extensions?

If applied correctly (proper isolation and not overweighing the natural lashes) there is no need to have breaks.  Extensions can help the natural lashes recover from mascara damage if after care is followed. EG: When cleansing off mascara you need to rub and scrub your eyes. You never rub and scrub while wearing extensions. The eyelash extensions will grow out with your natural lashes.


How long does it take?

A classic full set can take between 60-75 minutes & Russian volume 90-120 minutes. Refills generally take around 45-60 minutes.


How do I prepare for my eyelash extensions procedure?

Please arrive with no eye make-up. Make sure mascara is completely removed. Wash hair the night prior. For best results do not wear mascara or eye make up one day prior to appointment. Do not curl or perm lashes. Contact lenses they must be removed before application.


How long do eyelash extensions last?

Each individuals eyelash grow in different cycles. Some will fall out sooner than others. To keep your eyelash extensions looking thick and long, refills are recommended every 2-3 weeks. After 4 weeks this is considered a full set. After care routine will play a big factor in your lash retention. A lash cleanser is a must to prolong your lashes.


Can I still use mascara?

The advantages of eyelash extensions is that you don’t need to wear mascara. However if you feel you would like to wear it, make sure that it is not waterproof. If using mascara it needs to be oil-free and must be thoroughly cleansed at the end of the day. If you need mascara for the bottom lashes we also recommend it to be oil-free and not waterproof.


How do I look after them?

You may get them wet straight away but please avoid spas & saunas for the first 48 hours. Comb lashes twice a day with your lash wand (given after each appointment). Cleanse twice a day with an oil free cleanser. Use our lash fan to dry your lashes.  Be gentle with your lashes; do not pull the extensions or rub eyes excessively, do not sleep on your face. Be careful with towels. Avoid oil around lashes – OIL IS YOUR ENEMY!